What our clients say...
We always welcome your feedback to improve our service where possible; please feel free to share your experience with us.Share your experience!
March 7, 2019
I thought I'd write to say my beautiful cuckoo clock has settled in well and keeps perfect time.
Colin (yes, I've named my cuckoo) makes me smile every time he reminds me of the time.
I can't tell you how happy it makes me.
I hope you are well.
February 3, 2019
Just to say thank you for the excellent service we received on the cuckoo clock.
It is a beautiful clock and looks really lovely on our wall. It replaces a much loved cuckoo clock which we had for over 40 years.
Thank you Tim,
January 29, 2019
Just to let you know my clock arrived yesterday, all present and correct. It is securely fixed to the wall and adjusted to a nice even Tick Tock, just a minor adjustment to the pendulum it was running a tad fast. However, the main reason for this email is to say thank you for the excellent service you have given from ordering to delivery, something which sad to say is lacking when purchasing goods from many of the big high street stores, and for that reason I would not hesitate in recommending you. Also as you stated, the refund arrived back in my bank.
September 26, 2018
I've received my clock today. It is truly beautiful. Thank you for your help. I will cherish this for all my days. Best wishes.
September 21, 2018
The cuckoo clock has arrived in NZ in mint condition and was very well wrapped. Many thanks for the excellent service you provided. I may come back to you and see if you are able to order another for me which is not on your webpage. Once again, many thanks.
September 2, 2018
The clock arrived early this afternoon. It is up on the wall working well and looks absolutely beautiful. Thank you so much for all of your help with our purchase .
— Carolyn and Nigel Carter
August 17, 2018
Hi Tim. Just wanted to let you know that the clock is working fine and its beautiful!!
July 07, 2018
My clock arrived safely last week; I was impressed by the packaging! The cuckoo has a more mellow tone than my previous clock, which I like. Thank you from a satisfied customer.
June 27, 2018
Thank you for the comprehensive updates. My clock has arrived safely and is now mounted on the wall. It's running a bit slow but I will let it settle a few days then adjust the pendulum. Its an absolute beauty and I didn't realise till after ordering that it was Black Forest Clock of the Year for 2014. It will definitely be an heirloom for my god daughter. Thanks again!
May 2, 2018
Just a quick thank you. Clock arrived and is ticking away smoothly plus off course the cuckoo appearing in time. Very nice clock and works perfectly thanks to good instructions and advice from you.
April 30, 2018
Thank you so much, my friend is delighted with her clock. It arrived quicker than a first class letter does in England. Tracking worked brilliantly so that I was able to let her know when it would be arriving (two days after I had ordered it) First Class Servioce.
thank you again!
— Anne Baker
March 31, 2018
Just to let you know I got the clock and put it up today. It got delivered on Thursday but I just missed it so it went back to depot - I was so disappointed on Thursday but today are over the moon with the clock. Have wanted a cuckoo clock since I seen it at my wife’s grandmas 30 years ago!! Absolutely love it, thanks for the advise and the excellent service. Daughters think I’m crazy now just sat staring at it!
March 3, 2018
Cuckoo clock behaving perfectly 😀 We’re thrilled- looks lovely and sounds beautiful!Thanks once again for your support.
February 28, 2018
Your tips are very much appreciated.
February 11, 2018
Received, opened and all operational. Absolutely fantastic. And glad you gave the tips about the chain and cuckoo door. Wife is blown away with it. Thank you very much.
— Dave Gossner
February 9, 2018
Thank you for your advice to read the instructions before unpacking the clock! I've just set it up and it really is absolutely gorgeous. It looks amazing and is such great quality. I really couldn't be more delighted.
Thank you for your great comms, and I wanted you to know that your web-site is excellent as well.
January 28, 2018
The cuckoo clock arrived on Friday. It works lovely and I have a very happy little boy. Thank you.
January 26, 2018
Just to let you know, as we have corresponded about this a bit, that I am very happy with the clock. It arrived very quickly, as you probably know, and I put it up last weekend (without the chains falling off inside, which was a relief) and it ran perfectly and has since. So thank you for making them available so easily in this country.
January 13, 2018
Hi Tim... The chalet house with beer drinker cuckoo clock arrived safely Friday... It's up on the wall and ticking away nicely. The workmanship is fantastic.
I have filmed a short sequence, and will put together a video of it in action for you. Thank you for your fantastic service.
— Dean & Janet